Overview
System Triage Group provides forensic operational analysis and human-systems redesign for organizations experiencing hidden inefficiencies, compliance exposure, or systemic failure that is not detectable through conventional audits.Our work focuses on mechanics, workflow structure, and human factors, not personnel performance or subjective interviews.
Phase I: Forensic Operational Audit
Objective:
Identify operational breakdowns, hidden liability exposure, and capital leakage through direct observation and systems analysis.
Method:
Time-limited on-site operational immersionWorkflow tracing and task sequencing analysisIdentification of structural failure points, safety risks, and inefficiency drivers
Deliverable:
-A written Forensic Audit Report detailing:-Operational defects-Liability exposure-Inefficiency and resource leakage-Systemic causes (not individual fault)This phase does not rely on interviews or self-reporting
Phase II: Systems Correction & Redesign
Objective:
Correct identified failures through workflow and environmental redesign.
Method:
-Human Factors Engineering-SOP redesign-Physical and procedural safeguards to reduce error rates
Deliverable:
Defensible operational procedures designed to reduce error, improve throughput, and mitigate liability.
Engagement Structure
The audit is structured to be self-funding.If the forensic analysis does not identify measurable inefficiencies or recoverable value exceeding the cost of the engagement, the invoice is reduced accordingly.
"Do not book unless you have PnL authority and are prepared to alter operations."
System Triage Group, LLC | (404) 480 2022 | [email protected]
System Triage Group, LLC. All rights reserved.
Compliance & Ethics
All work is conducted under:-Formal service agreements-Authorized audit and quality assurance frameworks-Applicable labor and privacy regulations
No covert recording, entrapment, or unauthorized surveillance is used.
Data Handling
-Confidentiality protected by NDA-Single Point of Contact (SPOC)-Encrypted reporting-No internal distribution without authorization
Illustrative Case Summaries
(Redacted and anonymized)
Case 000: Residential Property Management / Civil Litigation
Issue:
Routine dispossessory action with asymmetric risk exposure
Finding:
Forensic review identified a latent defect pattern embedded across filings that materially altered downstream liability exposure. The issue was not outcome-based, but process-based — invisible at the trial level, amplifying at scale.
Resolution:
-Latent liability surfaced and stabilized-Exposure reframed from individual dispute to systemic risk-Leverage asymmetry created without discovery or motion practice
Result:
-In high-volume legal operations, small procedural defects compound. Early forensic capture transforms “harmless error” into enterprise-level exposure.
"Do not book unless you have PnL authority and are prepared to alter operations."
Case 001: High-Volume Hospitality Group
(Redacted and anonymized)
Issue:
Throughput limitations and staff churn
Finding:
Workflow design forced high-value operators into low-value tasks
Resolution:
Physical and procedural re-sequencing
Result:
-Ticket time reduced from 15 minutes to 3 minutes-Throughput tripled without additional staffing +$960,000 Annualized Lift
"Do not book unless you have PnL authority and are prepared to alter operations."
Case 002: Entertainment Production
(Redacted and anonymized)
Issue:
Critical performance failure under pressure
Finding:
Environmental triggers creating involuntary performance inhibition
Resolution:
Environmental and procedural isolation protocol
Result:
-Performance capacity restored-Multi-Million Dollar Production stabilized
"Do not book unless you have PnL authority and are prepared to alter operations."
Case 003: Enterprise Sales Unit
(Redacted and anonymized)
Issue:
Pipeline decay and high turnover
Finding:
Misaligned performance metrics causing bandwidth waste
Resolution:
Qualification filtering and CRM restructuring
Result:
-Significant reduction in operator churn-Increased conversion efficiency
"Do not book unless you have PnL authority and are prepared to alter operations."
Booking Confirmed:
Your booking is confirmed.A confirmation E-mail will be sent to you shortly.
System Triage Group, LLC | (404) 480 2022 | [email protected]
THE LOGIC (F.A.Q.)
Q: DEFINE THE ASSETS.
A: The Ghost Operative (The Sensor):
A forensic auditor who bypasses "Observation Bias." Unlike a mystery shopper (who checks service), the Ghost checks mechanics. We identify where the machine is breaking: safety violations, inventory shrinkage, and systemic negligence.The Human Systems Architect (The Surgeon):Once the rot is exposed, we excise it. We utilize Human Factors Engineering to build workflows that respect cognitive limits. We do not manage people; we optimize the environment so that "human error" becomes statistically impossible.
Q: IS THIS COMPLIANT?
A: Yes. We operate under a strict Authorized Audit Framework. Casual attempts at surveillance violate labor laws. We eliminate that risk. We operate as authorized consultants under a formal Service Agreement. We do not use illegal recording devices, nor do we entrap staff. We operate within the bounds of "Job Shadowing" and Quality Assurance protocols.
Q: WHY NOT A CONVENTIONAL CONSULTANT?
A: Consultants suffer from The Hawthorne Effect. When a suit with a clipboard walks in, your staff performs "Safety Theater." Shortcuts vanish. Protocols are faked. The resulting report is a polite fiction. I supply the Independent Variable. Because I enter unnoticed, I witness the Operational Reality:Hidden Liability: Safety guards bypassed for speed.Leakage: Inventory theft and resource waste.Cultural Rot: The negligence leadership is shielded from. You pay a consultant for advice. You pay me for Truth.
Q: I HAVE AN INTERNAL TEAM FOR THIS.
A: Internal audits fail due to Self-Preservation Bias. Even honest managers are structurally incentivized to hide their own oversight. Reporting a major failure often means endangering a colleague or admitting to a lack of supervision. This results in:Data Scrubbing: Downgrading incident severity.Scapegoating: Blaming individuals to hide systemic flaws.Blindness: Normalization of deviance. I bring Operational Neutrality. I have no political capital to lose and no career ladder to climb. My only incentive is accuracy.
Q: HOW IS DATA SECURED?
A: We treat your operational flaws as Trade Secrets.Tier 1: Legal Lockdown. Binding NDA tailored to protect IP and Client Lists.Tier 2: Operational Pretexting. The Ghost enters under a specific cover (Trainee, Vendor, Contractor). This prevents rumor mills and protects workforce morale.Tier 3: Siloed Intel. We establish a Single Point of Contact (SPOC). Reports are encrypted and delivered only to the SPOC. No leaks. No gossip.
Q: WHAT IF YOU FIND ILLEGAL ACTIVITY?
A: We operate a Red Flag Protocol.Imminent Danger (Stop-Work Authority): If we see a threat to life/limb, we break cover immediately. Our Duty of Care overrides the audit.Criminal Activity (The Forensic Approach): For theft, fraud, or substance abuse, we transition to Evidence Collection. We document time, method, and actor. We convert "rumors" into actionable intelligence, allowing you to excise the risk before it becomes a lawsuit.
Q: WHAT IS THE R.O.I.?
A: The 4x Protocol. The engagement is self-funding. If our forensic audit does not identify at least 4x our fee in annualized waste, inefficiency, theft, or recoverable labor hours we refund the difference. Hard ROI: Recovered capital pays the invoice. Strategic ROI: Liability shields protect the company’s existence.
"Do not book unless you have PnL authority and are prepared to alter operations."
System Triage Group, LLC. All rights reserved.